Here at Carroll Independent Fuel we work hard to make sure you’ll receive the best service the industry has to offer.
Here is what a few of our customers had to said.
A Wonderful Note from Louise Stamthis
Dear Mr. Rick, John and Howard,
My name is Louise Stamathis and I have been your customer for 25 years at the same address and I would like to tell you how I feel about your company.
I would like to tell the State of Maryland just what kind of company you have and I’m sure all of them wiould love you. In all those years I have been with you I have never had any trouble with the service you give.
Anytime I need you, you are right there for me and the service men are super. They can’t do enough for you and they clean up everything they do.
Your ladies on the phone are so kind and so helpful. I wouldn’t trade your company for anything for I get many calls but I say “no thanks, I have the best”. I have sent you many customers and they love you too.
I just want to tell you that you are the best and I hope that you have a wonderful year because you deserve it for you care about us.
I want to thank you for being so kind and understanding for I’m a widow with a fixed income and you have helped me always. May God richly bless you with health and happiness.
Another “Job Well Done” Carroll Home Services!
Just wanted to take the time to thank you, for all that everybody does at Carroll Fuel. Meeting with both John Neale and Matt Class was a pleasant experience. They are good technicians and I wish them both well on their journey to the new aspects of their careers. Thank you as well for dealing with me on our negotiations for the contract and honoring my requests. Jim and Bob were here for the install and did a fine job. Thanks to Gary as well for setting up install and Brenda for helping to facilitate. Also the ladies who answer the phone are courteous and professional. In all, it is refreshing to work with a company that has quality cutomer service and care. So again, thanks to everybody involved. Sincerely,
Marc V Izzi
Great Job Home Service Team!
Carroll Just got a wonderful email praising our Home Services install team:
Mr. John, Howard and Rick Phelps, Owners
Carroll Home Services
As a president of an innovative energy company myself, and having employed hundreds of my own staff, I rarely have the privilege of honoring not just one, but THREE of your outstanding employees — Mr. Alvin Mason, Tom Winkler and Dave Wertz.
That very much reflects on your executive talents to operate a very caring tight ship. I know outstanding employees when I see them. To give you more confidence that I am qualified to make these judgments, please see Maryland Congressman Bartlett’s letter attached.
I closely witnessed Alvin and Tom’s dedicated and highly talented installation of a unusually complicated 5-zone boiler furnace. They were not only no-nonsense tradesmen, but could not be distracted even during some laughter – a high mark of professional dedication. The job was completed with shocking rapidity.
Mr. Wertz’s professional experience, knowledge, and honesty were all pronounced. Despite the slightly higher price quote from Carroll, it was obvious that Carroll had done its homework for me to only deal with the finest vendor equipment, and that Mr. Wertz had that confidence.
In short, you can be proud of your company, but I’d like to add, with my 70 years of experience, that you can rest assured that the above three people are among the finest that any company would be truly proud to employ.
Ron Ace, CEO